If you recently bought a mattress at Sam’s Club that you’re not totally happy with, then you might be wondering what your options are for returning it. Or maybe you bought a mattress several years ago and you’re ready to upgrade, but you’re curious if you can get your money back for your old mattress.
Either way, before we dive into the details of the Sam’s Club mattress return policy, there are a few things to know.
First, the Covid-19 pandemic changed a few things when it comes to how Sam’s Club handles returns. And, based on what we’ve read from customer experiences, mattresses are one of the things that have been affected by these changes.
So, as you read the information below, keep in mind that some Sam’s Club locations are only accepting mattress returns on unopened mattresses for up to 30 days after purchase. However, this is NOT an official policy and is not enforced at all Sam’s Club locations.
To find out if your local Sam’s Club has a restricted return policy on mattresses, call or visit and ask to speak to the store manager.
The official Sam’s Club mattress return policy is as follows:
The most important thing to know is that mattresses are covered under the basic guidelines of Sam’s Club’s standard return policy. There are no stated exceptions on mattress returns, which means that mattresses are covered under the Sam’s Club 100% satisfaction guarantee.
If you are not 100% satisfied with your Sam’s Club mattress for any reason at any time, you can return it for a full refund, unless your local Sam’s Club has adopted a restricted policy due to Covid-19.
Sam’s Club’s return policy applies to:
- Memory foam mattresses
- Comforters
- Pillow top mattresses
- Bed frames
- Hybrid mattresses
This is pretty great considering that many places don’t offer this generous of a return policy on things like mattresses, bedding, or furniture.
Can You Return A Mattress Without A Receipt?
One of the best things about returning items to Sam’s Club is that you don’t need to keep track of your original receipt. Because you have a membership account, all of your purchases are tracked through that account and can be pulled up in the Sam’s Club system. As long as you can provide proof of membership, you will not need to provide a receipt for your mattress return.
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How Long Can You Return A Mattress At Sam’s Club?
Unless otherwise stated by an individual Sam’s Club location, Sam’s Club doesn’t specify a time frame for returning mattresses.
So, based on their stated return policy, you can return your Sam’s Club mattress at any time as long as you have an active Sam’s Club membership. Returns will not be processed for past members with inactive accounts.
The only things Sam’s Club places an official time limit on for returns are:
- Electronics (90 days)
- Major appliances (90 days)
- Motorsports items (30 days)
- Commercial heavy equipment (30 days)
- Cell phones (14 days)
There are only a few things that cannot be returned to Sam’s Club at all, including tobacco (depending on location), prescriptions, prescription eyeglasses, car batteries (depending on location), and event tickets.
What Is The Warranty Period For Sam’s Club Mattresses?
When you purchase a mattress from Sam’s Club, it’s likely that your mattress will come with a limited manufacturer’s warranty. The time frame for that warranty will depend on the terms specified by the manufacturer and can be found by reading the packaging or paperwork that came with your mattress.
Some mattress brands sold at Sam’s Club include:
- Sealy
- Tempur-pedic
- Serta
- Zinus
- Tuft & Needle
Sam’s Club does not offer a specific mattress warranty.
However, their 100% satisfaction guarantee covers all mattresses purchased from any Sam’s Club location or SamsClub.com. This effectively means that if you purchase a mattress through Sam’s Club, you’re getting the equivalent of a lifetime warranty.
Even if you’re told by one Sam’s Club location that your mattress return won’t be accepted due to Covid restrictions, you can simply try another location due to the unofficial nature of that policy.
Does Sam’s Club Accept Opened Mattresses?
Luckily, you can still return your mattress to Sam’s Club even if it’s been opened or used.
After all, deciding whether you like your mattress would be pretty hard if you couldn’t sleep on it at least a few times first, right? Whether you and your partner are side sleepers or if you prefer to sleep on your stomach, hips, or the edge of the mattress, testing out your new mattress is super important before committing to it fully.
The only exception to this is if a specific Sam’s Club location has adopted a Covid-related policy against accepting opened mattresses. Contact your local Sam’s Club warehouse to find out more.
The only thing Sam’s Club officially specifies in regards to packaging and returns is that all original packaging and accessories should be returned along with your mattress in order to receive a full refund. However, your mattress does not need to be inside of its box or packaging, unless otherwise stated by a specific Sam’s Club manager or location.
Now, you might be wondering… what if my mattress is dirty, stained, or heavily used? Technically, that doesn’t matter. While it’s certainly possible that your return will be denied if your mattress is excessively unsanitary, Sam’s Club has been known to accept returns even on heavily used mattresses.
Just stop and think… would I want to handle this mattress if I was working at the returns counter at Sam’s Club? If the answer is no, then maybe it’s best to save other people the hassle and find another way to dispose of your mattress.
That said, many Sam’s Club locations no longer take physical mattresses back even if they grant a full refund. So, there is always the possibility that you can return your mattress no matter how used it is, trusting that no one else will have to deal with it. Everybody wins, right?
How To Return A Mattress At Sam’s Club?
To return a mattress to Sam’s Club, you have a few different options. You can return your mattress in person or request an online mattress return.
But before we dive in, it’s important to know a few things. Technically speaking, the Sam’s Club return policy does not state anything specific about mattresses. However, since the start of the Covid-19 pandemic, individual Sam’s Club stores have been altering their policies to protect employees from having to handle used mattresses.
We have heard stories of some customers being expected to bring in their mattress to receive a refund (this was the standard policy pre-Covid). But now, there are many accounts of Sam’s Club stores only accepting mattress returns with tags and packaging barcodes.
In other words, depending on where you attempt to return your mattress, you may or may not be expected to provide the actual mattress. At the very least, you will be expected to return the “DO NOT REMOVE” tags (yes, you have to remove them) and the original barcode that came on the mattress packaging.
To find out exactly how to return a mattress to your local Sam’s Club warehouse, call a manager and ask about their club location’s specific protocols.
Now, back to the standard return policy…
First, you can return your mattress in person by following these steps:
- First, call or visit your local Sam’s Club to find out how they handle mattress returns. Due to Covid-19, protocols vary between locations. Depending on which store you visit, you might be told to bring your mattress in with all of its original packing, or you might be told to bring the mattress tags and barcode only.
- Once you know what your warehouse is expecting, bring either your mattress and packaging OR your mattress tags and barcode to your local Sam’s Club.
- If you are bringing your mattress in for the return, use a cart or the assistance of an employee or friend to bring your mattress to the returns counter inside of the club. If you are returning your mattress using the tags and barcode only, bring both of these with you to the returns counter.
- Let the employee at the returns counter know that you would like to return your mattress.
- The employee will walk you through the rest of the returns process and grant you your refund to your original form of payment. You will not need to provide proof of purchase as your order details are attached to your membership account.
To return your mattress through SamsClub.com:
- Log in to your Sam’s Club account
- Navigate to your order history and locate the order containing the item you would like to return
- Click “View Details” on the right side of the page
- Select “Return Item” and follow the instructions (this will involve filling out a returns form)
- Once you’ve submitted the form, print the return label
- Package the mattress labels and packaging barcode ONLY (do not ship your mattress back to Sam’s Club unless you are expressly told to do so)
- Attach the return label to the outside of your package and ship
- Receiving your refund may take up to 10 days
Will Sam’s Club Refund Returned Mattresses?
Getting a refund for a returned mattress at Sam’s Club is super easy.
Once you successfully return your mattress (either with tags and a barcode or by returning the mattress itself), you will be issued a full refund to your original payment method.
Depending on how you paid for your purchase, you can receive your refund in the form of:
- Cash
- Credit or debit card
- Sam’s Cash
- Sam’s Club Credit
- Sam’s Club or Walmart Gift Card
Remember that since the start of 2020, some stores have adopted a restricted policy on mattress returns. Depending on which location you visit, not all Sam’s Club warehouses will accept mattress returns after 30 days.
However, if you return your mattress within 30 days, you will have no problem receiving a full refund no matter where you go.
FAQs
Does Sam’s Club have a lifetime return policy?
Yes, with some exceptions. On most items, Sam’s Club offers a 100% satisfaction guarantee and does not place any time limits on when items can be returned for a full refund. However, there are some product categories that cannot be returned or must be returned within a certain time frame to be eligible for refund.
Does Sam’s Club have the same return policy as Costco?
No. While their return policies are similar, Costco has a somewhat more flexible policy than Sam’s Club.
Does Sam’s Club pick up mattress returns?
No. Sam’s Club offers refunds on returned mattresses, but they will not physically pick up your mattress. If you cannot return your actual mattress, you will likely be allowed to get a refund simply by returning the mattress tags and barcode.
Do you need to be a member to return a mattress to Sam’s Club?
Yes. The Sam’s Club return policy only applies to current club members.
What does Sam’s Club do with returned mattresses?
If Sam’s Club takes your physical mattress as a part of the returns process, it will likely be disposed of for safety and health reasons. This is why some Sam’s Club locations no longer accept physical mattresses even when they grant refunds. Members are expected to take care of the disposal process on their own to cut down on the spread of the Covid-19 virus.
Conclusion
Returning mattresses to Sam’s Club is totally possible, but it has been made a bit more complicated by the spread of Covid-19. Technically, mattresses are covered universally by the Sam’s Club 100% satisfaction guarantee return policy. However, some locations have adopted restricted policies in recent years which limit mattress returns to 30 days in some places.
Other locations might only accept returns on unopened mattresses, while other locations might accept returns on all mattresses without actually taking the physical mattress back.
No matter where you go, you will need to provide at least the packaging barcode and mattress tags if not the full mattress and packaging in order to receive a refund.
Refunds can be requested both in person and online. Receipts are not necessary as your purchase history can be pulled up inside of your membership account.
