The first thing to note here is that the official Home Depot Return Policy specifies that most new, unopened items can be returned with proof of purchase within 90 days.
While there are a few exceptions to this policy, lawn mowers aren’t one of them. In other words, if you purchased your lawn mower from Home Depot within the last 90 days, you can provide proof of purchase, and the lawn mower is new, unopened, and undamaged, then you should have no problem getting a refund.
Some important things to keep in mind when trying to return a lawn mower (or anything else) to Home Depot, is that your item must be new, unopened, unused, and undamaged. If your lawn mower has been used or damaged in any way, then it will not be eligible for return.
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Lawn Mower Return Policy Without Receipts
Luckily, Home Depot offers a flexible policy when it comes to making returns without a receipt. If you return your new, unopened item within 30 days of purchase, Home Depot may be able to locate your transaction if you paid with a credit card, debit card, or check. If you paid for your purchase with cash and you do not have proof of purchase, your refund will likely be offered in the form of store credit.
A great exception to all of this is that if you make your Home Depot purchase using a Home Depot Credit Card, Home Depot Commercial Revolving Charge, or Home Depot Commercial Account, your purchase will be searchable for a full 365 days after the purchase date.
By pulling up your purchase record in their system, Home Depot is essentially reproducing your proof of purchase. So, while you do not necessarily have to have a receipt in hand when you go to make your return, some form of proof of purchase will be expected.
If no proof of purchase can be produced, your return will either be denied, or you will be offered a refund in the form of store credit.
To put it simply, Home Depot accepts returns without a receipt if your purchase record can be located in Home Depot’s sales records.
How Long Do You Have To Return?
How long you have to return your lawn mower to Home Depot depends on how you paid and whether or not you can provide proof of purchase. While the standard answer is 90 days, there are a few caveats.
Let’s break it down…
- If you paid with anything other than a Home Depot card and can provide proof of purchase for your new, unused, and undamaged Home Depot lawn mower, then you have 90 days to return your purchase.
- If you paid with a Home Depot credit or debit card for your new, unused, and undamaged lawn mower, then you have a full 365 days to return it to Home Depot.
- If you paid with a credit or debit card but cannot provide proof of purchase for your Home Depot lawn mower, then you will have 30 days to return it.
- If you paid with cash but cannot provide proof of purchase, you can attempt to return your new, unused, and undamaged lawn mower to Home Depot within 30 days, but there is no guarantee you’ll be granted a refund and, if you are, it’s likely you will receive it in the form of store credit.
What Kind Of Lawn Mowers Can You Return?
Any lawn mower sold by Home Depot can theoretically be returned as long as it fits the parameters of Home Depot’s return policy.
The following are brands of lawn mower sold by Home Depot:
- DeWALT
- Troy-Bilt
- RYOBI
- ECHO
- Toro
- Honda
- Black+Decker
- Milwaukee
- Makita
- Worx
- Swisher
- Sun Joe
- PowerSmart
- Yard Force
- YARDMAX
- American Lawn Mower Company
- Earthwise
- Murray
- Beast
- Great States Corporation
- BRUSH BEAST
- Fiskars
- Green Machine
- Remington
- Robomow
- MowRo
Steps To Return A Lawn Mower
Returning anything to Home Depot is a pretty straight forward process, especially if you arrive in person prepared with all the things you need. Keep reading to find out how returns work in store versus online.
Returning A Lawn Mower To Home Depot Stores
To return an item to a Home Depot retail location:
- Bring the following items with you to any Home Depot location: a) your item with all of its original packaging, b) a valid, government-issued ID, c) your original form of payment, and d) a purchase receipt, purchase record, packing slip or other proof of purchase
- If you do not have a receipt, make sure that you are requesting your return within 30 days (or within 365 days if you used a Home Depot Credit Card as payment)
- When you enter Home Depot, find the returns and exchanges counters (these are usually located to the left of the front doors when you enter, but if you’re having trouble finding them, ask an associate)
- Let the associate at the returns counter know that you would like to return your item
- The associate will walk you through the rest of the process
Returning A Lawn Mower To Home Depot Online
To return an item to Home Depot online:
- Visit HomeDepot.com and pull up your order by searching for the order number here
- You can also sign in to your HomeDepot.com account here to look up your online order history
- Once you’ve located your order, select the “returns” option and follow the prompts to request your return
- HomeDepot.com will prompt you with the option of setting up a pickup for your return, which is the best option when returning a large item like a lawn mower
- Select the pickup option, then follow the prompts to enter your address and select a time for your lawn mower to be picked up
- Processing of your refund could take several weeks depending on shipping and bank processing timesb
Keep in mind that items purchased on HomeDepot.com can be returned to a Home Depot retail location. However, items purchased in store cannot be returned online.
How Do You Get Refunds From Home Depot?
The refund you receive from Home Depot will depend on your original form of payment.
If you return your item within 30 days without a receipt, or within 90 days with a receipt (except in the case of Home Depot Credit Card purchases which have a one year return window), you will receive your refund to your original form of payment, unless you paid in cash and cannot produce proof of purchase.
If you request a refund for a purchase you made with cash and you cannot provide proof of purchase, you will likely receive your refund in the form of store credit.
Returns processed in person at a Home Depot location will be refunded to you immediately. The time it takes to receive your refund for an online return will depend on shipping and processing times. The fastest way to receive your refund is to go to Home Depot in person.
It’s also important to note that even when your return is processed and your refund is issued, it can take between 2 and 10 business days to receive the money back in your account due to bank processing times.
What Does Home Depot Do With Returns?
Because The Home Depot only accepts returns on new, unused lawn mowers, they can simply return it to the sales floor and re-sell it.
So, rest assured that when you return a lawn mower to Home Depot, it will eventually be sold to another customer.
Does Home Depot Have Policy About Return Abuse?
Tracking and penalizing return policy abuse is left up to individual Home Depot stores and their managers.
If a specific customer becomes known for making excessive returns, frequently requesting returns without receipts, etc., then it’s possible that the Home Depot manager or supervisor might ban that customer from making future returns. However, there is no official consequence or penalty for a customer who abuses returns.
In a 2018 interview with Business Insider, a Home Depot spokesman claimed that the company keeps track of returns made without receipts. This might be a part of why the company decided to tighten up their policy just a few years later.
According to the same interview, Home Depot does not track returns if they’re made with valid proof of purchase.
FAQs
Does Home Depot repair lawn mowers?
Yes. According to HomeDepot.com, Home Depot’s “experts are experienced in power tool and lawn mower repair and will service your broken tool no matter the brand or where you bought it.” They also offer a 90-day service warranty on all tool repairs.
Does Home Depot inspect returns?
Yes, but how closely your return will be inspected depends on the employee processing your return.
Does Home Depot do return pickups?
Yes. If you are returning a large item through Home Depot’s online returns service, you can set up a time for Home Depot to pick up your item from your home.
Is the box needed to return a lawn mower?
Yes. If your lawn mower came in a box, then you will need to return it with its original packaging.
Conclusion
Returning a lawn mower to Home Depot is entirely possible as long as you follow the rules of Home Depot’s standard return policy. This means hanging on to your receipt and returning your item within 90 days in most cases. Keep in mind that if you make your Home Depot purchases using a Home Depot credit or debit card, then you will always have a full year to return any item, as long as it is in new, unused, and undamaged condition.
If you do not have a receipt, you can attempt to return your lawn mower within 30 days of purchase. However, if you paid with cash and also cannot provide proof of purchase, then there is a chance your return will be denied. If you are granted a refund under these circumstances, it will likely come in the form of store credit.
