Walmart pickup and curbside pickup are both easy-to-use delivery methods that apply to most orders placed through Walmart.com and the Walmart app.
Here’s what Walmart has to say about their convenient pickup options:
Simply place an order online, choose a timeslot, and an in-store associate will gather your items and place them in bags. When your order is ready, we’ll send a “Ready for Pickup” email. Please wait until you receive an email from us [before picking up your order].
To pick up your order…
Check in with the Walmart app to let us know you’re on your way. If you don’t have the Walmart app, you can call the store directly. Find the phone number under the store’s address in your “Ready for Pickup” email.
While Walmart pickup started out exclusively as a grocery-pickup service, the popular retailer expanded their pickup options in 2020 to include electronics, toys, and more.
Larger items such as furniture, heavy equipment, etc. typically do not qualify for either of the pickup delivery methods.
Like most major retailers, Walmart offers curbside pickup for shoppers who are on the go or would rather limit their contact or potential exposure to things like Covid-19.
Curbside pickup is a form of order pickup that involves parking in a designated area of the Walmart parking lot, then having your order brought out and loaded into your vehicle by a Walmart employee.
Curbside pickup is an available delivery method for many orders placed through Walmart.com or the Walmart app. It comes at no extra cost to customers and even allows shoppers to avoid shipping and delivery costs.
Curbside pickup is usually available on the same day you place your order as long as your order is placed before 4 PM. If your order is placed after 4 PM, it will be available for pickup the following day.
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What Happens If You Don’t Pick Up Walmart Orders?
If you forget or choose not to pick up your Walmart Pickup order, a few things might happen.
First, you will be contacted by Walmart, most likely via email, and given the opportunity to reschedule your pickup.
If you do not wish to reschedule, you will have the option of canceling your order. However, not all orders are eligible for cancellation. If your cancellation is granted, you will receive an email confirmation. If not, you will have the option of picking up your items and requesting a refund.
In some cases, canceled orders might incur an unspecified restocking fee.
Keep reading to find out how to reschedule your pickup time or cancel your order.
How Long Will Walmart Hold Your Pickup Order?
Walmart will hold pickup orders for a total of 7 days from the time the order is placed. After that, the items will be restocked and you may be charged a restocking fee. You will also be refunded the original cost of your order.
How To Reschedule A Pickup For Your Orders At Walmart
If you would like to reschedule your pickup time for a Walmart order prior to your existing pickup window closing, follow these steps:
- Log in to your Walmart account through Walmart.com or the Walmart app
- Select “Account”
- Select “Purchase History”
- Find the order you would like to edit
- Select “Edit items”
- Reschedule your time slot
- Save your changes
If your pickup time has already passed, you have a few different options:
- You can arrive at your designated Walmart pickup location and pick up your order even if you have missed your pickup window, or…
- When you miss your pickup window, you will receive an email from Walmart prompting you to reschedule your time slot, so all you need to do is follow the instructions in the email.
Can You Cancel Walmart Pickup Orders?
Canceling an order through Walmart is usually an option, as long as your order has yet to be fulfilled. However, it’s important to note that not all pickup orders can be canceled.
If your order qualifies for cancellation, you will see this as an option in your purchase history on Walmart.com or through the Walmart app.
To cancel a qualifying pickup order, follow these steps:
- Log in to your Walmart account through Walmart.com or the Walmart app
- Select “Account”
- Select “Purchase History”
- Locate the order you want to cancel
- Scroll to the bottom and select “Request Cancellation,” if available
If you cannot cancel your order but would still like to be refunded for your items, you will need to retrieve your order from Walmart before requesting a refund.
FAQs
How much is the restocking fee?
While Walmart reserves the right to charge a restocking fee for canceled pickup orders, they do not specify how much this fee is.
How long does Walmart take to refund a canceled order?
Refunds are generally processed by the end of the business day on which they’re initiated. However, the refunded amount may take up to 3 business days to show back up in your bank account due to bank processing and posting times.
Can you change a Walmart order from pickup to delivery?
No. While some aspects of your order can be edited during the order processing stage, the delivery method cannot be changed. You can, however, reschedule your pickup time slot if your order is still processing. Find out how to edit your order here.
Will you be refunded if you don’t pick up Walmart orders?
Yes, but not immediately. If you do not pick your Walmart pickup order by the designated time you selected during checkout, you will be contacted by Walmart to reschedule your pickup. If you wish to cancel your order and be refunded, you can request this. However, you will not be refunded automatically unless 7 days have passed since the time you placed your order.
Can someone else from your household pick up your order?
Yes. However, the person who places the order must provide the name of the person who will pick up the order. This can be done in the checkout phase of the ordering process either through the Walmart app or on Walmart.com
Conclusion
Walmart in-store and curbside pickup are super convenient options for shoppers who want the advantages of shopping online without having to pay shipping and delivery costs.
Plus, order pickup allows you to get your items much quicker than is possible through standard delivery in most cases. And the best news is that even if you don’t pick up your Walmart order on time, you will still have the option of either picking up your items within 1 week or being refunded the price you paid. The only catch is that if you cancel your order and/or never show up to pick it up, you may be charged a restocking fee.
