Even though their standard return policy allows 90 days for returns on most items, computers and laptops must be returned to Walmart within 30 days of purchase.
The following items are only eligible for return for 30 days:
- Verizon contract cell phones
- Electronics (including computers, laptops, tablets, digital cameras, etc.)
- PC components
- New, unused drones
You can learn more about Walmart’s standard return policy here.
Some important things to keep in mind when returning laptops to Walmart is that all returns must be accompanied by a receipt to qualify for a full refund. Returns made without a receipt are only eligible for store credit or exchange.
Walmart also specifies that returns should be unopened and unused, so make sure you don’t open your laptop if you think you might want to return it. That said, if you open your laptop and then realize it was damaged when you purchased it, you can still make a reasonable case for a refund from Walmart.
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Can You Return A Laptop To Walmart
…After 90 Days?
Unfortunately, Walmart only offers a limited return window for laptop returns. Unlike with most items bought at Walmart, laptops must be returned within 30 days to be eligible for a full refund or exchange.
This means that after 30 days (and certainly after 90 days), you probably won’t be able to return your laptop to Walmart.
However, Walmart might be willing to accept laptop returns on a case-by-case basis after 30 days. Despite the limited return window, store managers have the ability to override this policy if it’s appropriate given the circumstances. So, while there’s no guarantee you’ll get a refund for your laptop after 30 days, it’s definitely worth a try.
…Without A Receipt?
Unfortunately, Walmart’s return policy is fairly strict when it comes to receipts. In order to qualify for a full refund, customers must provide a receipt.
However, if you can’t provide a receipt, you may not be completely out of luck.
Walmart’s return policy states that customers can provide a valid, government-issued ID in place of a receipt when making a return. If your ID can be verified, then your return will be accepted (within the allowed return window).
However, no-receipt returns are only eligible for cash refund if the price of the item is $10 or less. If the current price of the item is higher than $10 (which will certainly be the case for a laptop), then you will be offered a refund in the form of a Walmart shopping card or gift card. You will also be given the option to exchange your item for another item of the same price.
Be aware that Walmart tracks no-receipt returns, which is why they ask for customer IDs. If a customer is found to be abusing Walmart’s no-receipt returns, there’s a good chance that customer will be prohibited from making future returns.
…Without the Box?
As a general rule, Walmart expects returned items to be unopened. However, if your laptop has been opened or used, you will still need to return it with its original packaging.
If you do not have your laptop’s original packaging, you can still attempt to return it, but there is a chance you will not be granted a refund due to this missing component.
…If It’s Damaged?
Damaged laptops can only be returned to Walmart if the damage was caused in manufacturing, shipping, or handling. If your laptop was damaged after you received it, you will not be able to return it.
To return a damaged laptop to Walmart, simply follow the same steps provided above for making any other return. The only difference in the process is that you will need to explain why you are requesting a return and make a reasonable case that the damage was not caused by you.
Steps to Return your Laptop
When returning anything to Walmart, you have a few different options for how to go about the return.
First, you can always return an item to any Walmart store location, whether you bought it in person or online.
To return your laptop in person at Walmart, follow these steps:
- Gather your laptop, all of its original packaging and accessories (preferably unopened), your original form of payment, and your purchase receipt (make sure no more than 30 days have passed since you made your purchase)
- Visit your neighborhood Walmart location
- Find the customer service desk and let them know you’d like to return an item
- The employee will walk you through the rest of the returns process
If you purchased your laptop through Walmart.com or the Walmart app, you can start your return online by following these steps provided by Walmart:
The return methods you’ll be offered include the following:
If you have any questions about the returns process, you can always contact Walmart customer service by calling 1-800-925-6278 (1-800-WALMART).
Can You Return Laptop Accessories To Walmart?
In addition to accepting returns on laptops, Walmart also accepts returns on all laptop accessories.
Accessories that can be returned to Walmart include but are not limited to:
- Computer chargers
- USB adapters
- Headphones
- External harddrives
All laptop accessories and components are subject to the same limited return policy as laptops, so you must return these accessories within 30 days of purchase. If your accessories came with your laptop, then they must be returned along with the computer and cannot be returned separately.
FAQs
Can you return a laptop to a different Walmart store?
Yes. Most items purchased at Walmart can be returned to any Walmart location, with the exception of things like alcohol and tobacco products.
Can Walmart deny a return of a laptop?
Yes. Walmart managers and supervisors reserve the right to refuse returns at any time for any reason.
Does Walmart have a strict return policy?
Yes. While Walmart’s return policy is quite generous, giving shoppers three full months to return most items, they do adhere to the terms of their policy quite strictly.
Can you return a refurbished laptop to Walmart?
Yes. If you purchase a refurbished laptop at Walmart, you still have the same 30-day window to return your item.
Conclusion
Returning a laptop to Walmart is fairly easy and flexible as long as you adhere to the stipulations of the policy. Laptops must be returned within 30 days of purchase, and they must also be unused and accompanied by proof of purchase. If you cannot provide a receipt, you might still be able to return your laptop, but you will be offered store credit or an exchange instead of a refund. After 30 days have passed, Walmart only accepts laptop returns on a case-by-case basis.
