Lowe’s has been a trusted brand for decades. Customers from all over the country trust Lowe’s with their home renovation projects. Lowe’s offers value, quality, and service when it comes to paints. Lowe’s currently offers a highly flexible return policy for paints. So, let’s take a look at how Lowe’s current paint return policy works.
Contents
Lowes’ Return Policy for Paints
Customers can return paint to Lowe’s within 30 days of the original purchase date. Customers must provide proof of purchase, for example, a receipt, to return paint. Please note that Lowe’s Paint Color Guarantee allows customers to receive a refund or an exchange as long as the paint is in its original container.
Lowe’s Paint Color Guarantee states that customers may return interior and exterior liquid paint, stain, or resurfacers within 30 days of purchase in their original container to any Lowe’s location in the US. According to the return policy, the paint will be replaced with a can of comparable paint.
The guarantee does not apply due to:
- application errors
- improperly prepared surfaces
- paint color samples
- non-stock products
- purchase mis-tint items
Lowe’s reserves the right to honor its Color Guarantee in case fraud or abuse is suspected. Also, please note Lowe’s Colo Guarantee only applies in the United States. Customers must furnish ID and proof of purchase. Failure to do so may cause Lowe’s to reject the exchange or refund until the proper documentation is submitted.
What Types of Paint Can You Return to Lowe’s?
Customers can return all types of unused paint to Lowe’s within 30 days of purchase. However, Lowe’s only accepts opened liquid paint in its original container within 30 days of purchase. Other types of accepted paints include stain and resurfacers.
Lowe’s does not accept returns on mixed, spray, tinted (lighter or darker), and chalk paint. Mixed and custom paints are not accepted as these paints are nearly impossible to resell. Please note that Lowe’s accepts returns on any paint brand as long as it meets the established criteria.
Two Ways to Return Paint to Lowe’s
Lowe’s allows customers to return paint in two ways: in-store and by mail. Here is a description of how customers can return paint in-store or by mail.
In-store
- Visit any Lowe’s location in the United States.
- Take paint in the original container.
- Talk to the assistant at the customer service desk.
- Provide proof of purchase and ID.
- Choose refund or exchange.
By mail
- First, visit Lowe’s Check Order Status site to get started.
- Enter email address and order number.
- Select the order type.
- Fill out the form to prepare the paint for shipping.
- Cover the original paint container tightly, so no paint spills out.
- Print shipping label. It goes on the outside of the box.
- Print the return label. It goes on the inside of the box.
- Ship the box with the paint.
Please visit Lowe’s return policy website to learn more about specific return policies and exclusions.
Will Lowe’s Refund or Exchange Your Returned Paint?
According to its return policy, Lowe’s will exchange liquid paint for a can of comparable paint. However, Lowe’s will not refund open cans. It will only exchange them. Please note that brand-new unused cans of liquid paint are eligible for exchange and refund.
Please note that used spray paints are not eligible for return. Mixed, custom, and tinted liquid paints are not eligible for a refund as they are quite difficult to resell. Store managers may refuse to accept a return if there is suspicion of fraud or abuse.
Can You Return Paint to Lowe’s Without a Receipt?
Customers without a receipt may still return paint to Lowe’s. An original credit card, phone number, checking account number, or MyLowe’s card can serve as proof of purchase. Please note that customers will receive store credit when returning paint without a receipt.
Also, the paint price will be set at the manager’s discretion based on the current selling price.
Please note that there is no specific limit to the items returned without a receipt. However, the store manager may refuse to accept returns if there is suspicion of fraud or abuse by customers.
How Long Will It Take Lowes to Refund?
Customers receive refunds via the same method of payment. Cash purchases usually take a few minutes to process. Customers may receive cash or store credit. Purchases paid by credit card may take up to 15 days to process. Purchases made with gift cards cannot be refunded in cash.
Customers receive store credit. Returns by mail may take longer to process. Customers can expect more than 15 days for refunds to process.
FAQs
Can you return old paint to Lowe’s?
Old paint that has been bought for more than 30 days cannot be returned. Customers must return liquid paint or brand-new unused paint products within 30 days of purchase. Open liquid paint must be in its original container and no older than 30 days.
Can you return paint to Lowe’s if you bought too much?
Customers can return liquid paint to Lowe’s if they bought too much. Brand-new unused paint in its original container is eligible for a refund. Open liquid paint must be in its original container. Customers must provide proof of purchase and ID to receive an exchange or refund.
Can you return gallons of paint to Lowe’s?
Customers can return any amount of paint to Lowe’s for exchange or refund as Lowe’s return policy does not state specific return amounts. However, the store manager may refuse to accept a return if there is suspicion of fraud or abuse. In general, brand-new unused paint is eligible for return within the valid 30-day period without much hesitation.
Conclusion
Customers looking to return paint must do so within 30 days of purchase. Proof of purchase and a valid ID are required per Lowe’s Color Guarantee. Please remember that only liquid pain can be returned. Mixed, custom or tinted paints are not eligible for return. Store managers may refuse to accept paint returns if there is suspicion of fraud or abuse.
Depending on the payment and return method, returns may take a few minutes to process to 15 days.
