For many, Costco is the go-to store for value, variety, and quality. However, even the best stores can benefit from a little feedback from their loyal customers. As we dive into a new year, shoppers are sharing what would make their Costco visits even more enjoyable. These suggestions range from small tweaks to big changes that could make a huge difference.
Contents
- 1 Functional Website
- 2 Advertise the Prices
- 3 Stop Rearranging the Store
- 4 Traffic Flow
- 5 Handle Stickers
- 6 Smaller Carts
- 7 Timely Holiday Displays
- 8 Scan and Go
- 9 Streamline Membership-Checking
- 10 Barcode Stickers in Sensible Places
- 11 More Spots to Return Carts
- 12 More From RetailShout
- 13 ALDI’s 21 Sneak Peek Finds for the Week of 01/08/25- 01/14/25
- 14 13 Delicious and Affordable Sam’s Club Bakery Finds for Breakfast
Functional Website
Costco’s website is essential for shoppers who prefer online convenience, but it often feels outdated and clunky. Members are hoping for smoother navigation, better search functions, and faster page load times. A user-friendly site would make finding deals, reordering items, and managing memberships easier. Shoppers also want features like personalized recommendations or an improved mobile app for seamless on-the-go access. A refreshed online experience could bridge the gap between digital convenience and Costco’s beloved in-store shopping.
Advertise the Prices
Costco is known for its great deals, but shoppers often wish the prices were advertised more openly. Unlike most stores, Costco hides its prices online unless you are logged in, which can be frustrating. Members want to quickly compare costs without extra steps or surprises. By making prices more visible, Costco could attract new members and make budgeting easier for loyal shoppers. Transparent pricing would show Costco’s confidence in its competitive values.
Stop Rearranging the Store
Shoppers often find it frustrating when Costco rearranges its shelves, making it hard to locate their favorite items. While the layout changes might encourage more browsing, they can waste time for regular members who know what they need. Keeping the layout consistent would make the shopping experience smoother and less stressful. Customers appreciate familiarity, especially when navigating a warehouse as large as Costco. A stable arrangement would show Costco values its customers’ time.
Traffic Flow
Navigating Costco can feel chaotic, especially during busy hours when aisles become congested. Shoppers want better traffic flow with clearer signs, wider aisles, and improved organization. Creating designated zones for popular items like rotisserie chickens or seasonal goods could ease bottlenecks. Managing foot traffic better would make the shopping experience less overwhelming. Simple changes to layout and signage could transform the store’s atmosphere.
Handle Stickers
Peeling off stubborn stickers from Costco’s bulk packages can be a headache for many members. Shoppers are asking for easier-to-remove labels that do not leave sticky residue behind. Switching to peel-friendly or less adhesive options would save time and frustration. This small change could make Costco’s bulk packaging more user-friendly. It is a simple improvement that shoppers would truly appreciate.
Smaller Carts
Costco’s oversized carts are great for bulk shopping but not ideal for smaller trips or households. Many members are asking for the option of smaller carts for added convenience. A smaller cart would make navigating the aisles easier and reduce strain when loading and unloading. This would also appeal to single shoppers or those picking up just a few items. Giving shoppers options shows Costco cares about making everyone’s experience better.
Timely Holiday Displays
Costco’s holiday displays are a highlight for many members, but shoppers want them to be better timed. Some feel that items appear too early or are gone before the season truly begins. Better planning and coordination could ensure holiday items are available at the right times. This would help members feel more prepared and less rushed to grab seasonal goods. A little fine-tuning could make the holidays at Costco even more magical.
Scan and Go
Costco shoppers love efficiency, and many are asking for a “Scan and Go” option to speed up checkout lines. This feature, popular at other warehouse stores, allows customers to scan items as they shop and pay through a mobile app. Introducing this option would reduce wait times and make shopping more convenient. It would be especially helpful during peak hours when lines can stretch long. Adding this feature would bring Costco into the future of retail.
Streamline Membership-Checking
The membership-checking process at Costco’s entrance is meant to ensure exclusivity, but it can feel slow and redundant. Shoppers would prefer a streamlined system, like using mobile barcodes or self-check-in stations. A faster process would reduce bottlenecks at the entrance and improve the overall experience. It would also show that Costco values its members’ time. Small adjustments could make the first step of the shopping trip much smoother.
Barcode Stickers in Sensible Places
Costco’s barcode placement on certain bulk items can make scanning them difficult. Shoppers are asking for barcodes to be placed in clear and accessible locations on products. This small change would speed up checkout and reduce frustration for both customers and employees. Thoughtful placement would ensure smoother transactions and happier shoppers. It is an easy fix that could improve the shopping experience significantly.
More Spots to Return Carts
Costco’s large parking lots can make returning carts a chore, especially when cart return stations are few and far between. Shoppers are requesting more cart return spots to make the process easier and more convenient. Additional stations would save time and prevent abandoned carts from cluttering parking spaces. This improvement would enhance the overall shopping experience, from the moment customers leave the store. It is a practical solution that members would quickly notice and appreciate.
This article originally appeared on RetailShout.
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